The reason we all should care…

In today’s very connected world, great service is more important than ever. It’s crucial to our livelihoods and the organizations we have the opportunity to represent. I say this because I’m about to send this note to American Airlines due to the very poor service I’m receiving at this moment 30,000 feet in the air Read More

35 Years of Subtle Change – A Birthday Thought

Today makes 35 years I’ve been blessed with the gift of life.  Just based on the reactions I receive when I tell people how old I will be, I’m guessing that 35 is seen as some sort of milestone in aging.  I think the best quip I’ve been hit with over the weekend in regards Read More